Those affected by the disaster can meet with recovery specialists face-to-face if they need help applying for FEMA assistance. They can also get answers to questions or follow up on their applications. Recovery specialists can also provide information on any rental assistance available or fax any requested documents to a FEMA processing center. They can also scan or copy new information or documents needed for case files.
Disaster Recovery Centers are barrier-free and provide equal access to all visitors. If you use American Sign Language or assistive technology, and if you need accommodations to communicate, please notify FEMA staff at the center immediately. Specialists at the centers can also direct you to operators who can communicate in Spanish and many other languages by request. The centers also offer printed material in multiple languages.
Residents don’t have to visit a Disaster Recovery Center to apply for FEMA assistance. They can apply to FEMA at DisasterAssistance.gov, use the FEMA mobile app or call the FEMA Helpline at 800-621-3362. (Helpline operators are available from 4 a.m. to 10 p.m. PDT daily.) If you use video relay service (VRS), captioned telephone service or others, give FEMA your number for that service. Press 2 for Spanish. Press 3 for an interpreter who speaks your language. For an accessible video on how to apply, go to FEMA Accessible: Three Ways to Register for FEMA Disaster Assistance. To locate a DRC near you DRCLocator.
FEMA’s Hazard Mitigation specialists can share home-improvement tips and techniques for rebuilding hazard-resistant homes.
U.S. Small Business Administration (SBA)
Representatives from the U.S. Small Business Administration are also available at the recovery centers to provide program information and explain how to apply for SBA’s low-interest disaster loans. These loans are offered to homeowners and renters, business owners and private nonprofits. Learn more about SBA and how they can help by watching the Importance of Applying for SBA video on YouTube.
Businesses of any size and private nonprofit organizations may borrow up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory, and other business assets. These loans cover losses that are not fully covered by insurance or other recoveries.
For small businesses, small agricultural cooperatives, small businesses engaged in aquaculture, and most private, nonprofit organizations of any size, SBA offers Economic Injury Disaster Loans to help meet working capital needs caused by the disaster. Economic Injury Disaster Loan assistance is available regardless of whether the business suffered any property damage.
For business owners who are unable to visit the business recovery center, they may apply online using SBA’s secure website at https://disasterloanassistance.sba.gov/.
SBA representatives will meet with business owners and residents at disaster recovery centers located throughout the impacted area as they are established. For a list of locations, or to receive additional disaster assistance information, visit SBA’s website at www.sba.gov/disaster. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disastercustomerservice@sba.gov for more information. For people who are deaf, hard of hearing, or have a speech disability, please dial 7 1 1 to access telecommunications relay services. Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.