FEMA requires a home inspection before it can make monetary awards to help survivors with costs to repair or replace their homes damaged during a major disaster declaration. FEMA is currently conducting home inspections by phone due to COVID-19. These remote inspections are comparable to traditional, in-person assessments that advance the safe delivery of recovery assistance to eligible survivors. Click here for a FACT SHEET on the process to follow to schedule a remote home inspection.


The FEMA Hotline is available to help answer questions about applications that have already been submitted. FEMA Helpline Staff can be reached at: 800-621-3362 (TTY 800-462-7585) between the hours of 7 a.m. and 10:30 p.m. PDT. 


Wildfire Survivors who lost important documents may need replacements to apply for services and help rebuild their lives. Click this link for a guide that provides you links and contacts to replace these important documents. 


Local Assistance Centers

County of Tulare has now closed the physical Local Assistance Center. Community members can still receive assistance with information and referrals to assistance program and services by calling the SQF Complex Fire Hotline.


SQF Complex Fire Hotline - (559) 802-9790


Follow us on Facebook  - Tulare County Recovers -SQF Complex Fire


Please see the information below that may be helpful for you during the recovery process. 

Federal Resources

  • Federal Emergency Management Agency (FEMA) - Available to provide financial and direct assistance to eligible individuals and households for housing and disaster-related needs including personal property, medical, dental, and transportation expenses. 
  • Medicare and Medicaid Resources:
  1. How it works: https://www.medicareplans.com/seniors-medicare-and-medicaid-enrollees/#how_medicaid_works_with_medicare
  2. Eligibility: https://www.medicareplans.com/seniors-medicare-and-medicaid-enrollees/#dual_eligible_standards
  3. Qualifying: https://www.medicareplans.com/seniors-medicare-and-medicaid-enrollees/#qualifying_and_applying_for_medicare_and_medicaid
  4. Costs: https://www.medicareplans.com/seniors-medicare-and-medicaid-enrollees/#medicaid_costs
  5. How to Apply: https://www.medicareplans.com/seniors-medicare-and-medicaid-enrollees/#how_to_apply

State Resources

  • California Veteran's Affairs (CALVET) - Provides guidance and information to those that have a CALVET loan and have suffered losses.

  • Department of Insurance (CDI) - Provides assistance on handling delays, additional living expenses, under insurance disputes, etc. 

  • Department of Mental Health (DMH) - Coordinates the implementation of federal crisis counseling programs through the local mental health offices. 

  • Department of Motor Vehicles (DMV) - Responds to questions and provides forms needed to assist individuals in replacing DMV documents, like driver's licenses, ID cards, and vehicle registration certificates and certificates of title that were lost as a result of the disaster. 

  • Employment Development Department (EDD) - Provides unemployment insurance payments for workers who lost their job through no fault of their own. They also administer the Federal Disaster Unemployment Assistance (DUA) Program when implemented in a major disaster declaration. 

Local Resources

  • Tulare County Health and Human Services Agency (TC HHSA) - Environmental Health Division -Provides information regarding septic systems, food and drinking water safety, hazardous materials, and private wells. 

  • TC HHSA - Mental Health Services - The Mental Health Department is dedicated to community wellness and health protection in Tulare County which includes Adult System of Care, Mental Health, Children's Mental Health and Managed Care. 

  • TC HHSA, TulareWORKs - The Tulare County Department of Social Services assists adults, children, and families to achieve health, safety, and self-sufficiency through a diverse range of programs and partnerships. Program services include: Medi-Cal, CalFresh, CalWORKS, Welfare to Work, General Relief, CAPI. 

  • TC HHSA, Adult Protective Services - The program provides services such as: Counseling for elderly or disabled persons as well as for their family members, Representative Payee Services for money management, referral to legal services, assistance locating alternative living arrangements, connections to other community services and benefits. 

  • TC HHSA, In-Home Supportive Services (IHSS) - When you apply for assistance from IHSS, a social worker will visit your home to talk with you about the type of tasks you need help with. Then they will authorize services according to your ability to perform certain daily activities. Services may include: help with household chores  (such as cooking, cleaning, laundry, shopping, and running errands); personal care services (such as dressing, bathing, and feeding); medical accompaniment when deemed necessary; and supervision of non-self-directing individuals. 

  • TC HHSA, Child Welfare Services (CWS) - CWS Family Advocates provide assistance to families involved in the CWS system. This may include birth parents, children, relatives, and resource families. The CWS Family Advocate provides support and answers questions about CWS and the Juvenile Court process. Further services may include: addressing concerns and complaints from biological and resources families regarding CWS, advocating for families and facilitating improved communication with CWS staff and service providers, thoroughly explaining the CWS and Juvenile Court Process as well as staff roles in it, encouraging and promoting family participation in case planning and case decision-making, answering questions regarding CWS policies and procedures, and providing resources as needed. 

  • TC HHSA, Veteran's Service Office (VSO) - VSO duty areas consist of filing accurate claims for obtaining benefits and entitlements from the U.S. Department of Veteran's Affairs, Department of Defense, and State and local programs. The office is comprised of federally accredited representatives that provide quality customer service at the highest level that guide veteran's with respect. 

  • Department of Child Support Services (DCSS) - Administers and implements the Federal Child Support Program for the State of California in Tulare County by assisting families with establishing parentage and the establishment and enforcement of child support and medical support in an equitable, timely, and courteous manner. 

  • United Way and 2-1-1 - 2-1-1- services as a lifeline to individuals and families in need. Operators are available around the clock, 365 days a year and offers assistance in multiple languages. They can help connect residents to everything from basic emergency services (like housing and food), to job assistance training, translation services, mental health services, and so much more. 

  • Workforce Investment Board (WIB) - Workforce Connection prepares our community for careers in various industries that promote self-sufficiency, not just jobs to carry them through to the next paycheck. Providing opportunities that build the knowledge, skills, and attitudes necessary to meet employer needs and be completely in the workforce today. 

  • American Red Cross - No matter the emergency, the American Red Cross Central CA Chapter is here to help with disaster recovery. 

  • Community Services Employment Trainings, Inc. (CSET) - CSET will be providing emergency response assistance for seniors and community members who are seeking rental and utility assistance. Their focus will be linkage and referral services for Seniors in Porterville. 

  • United Policy Holders is a non-profit 501(c) (3) organization whose mission is to be a trustworthy and useful information resource and an effective voice for consumers of all types of insurance in all 50 states. Their tax identification # is 94-3162024. Their work is divided into three areas: Roadmap to Recovery, Roadmap to Preparedness, and Advocacy. They have many instructional videos for those who may still be struggling with insurance issues. https://www.uphelp.org/blog/2020-california-wildfires


Links to Informational Resources:

FEMA Assistance for Fire Damaged Septic Systems and Wells 

Understanding FEMA Assistance for Individuals, Households

FEMA-4558-DR California Wildfires Trifold

Tips for Wildfire Survivors to Speed FEMA assistance

Disaster Unemployment Assistance





Replacing Personal Documents After a Natural Disaster

Remote FEMA Property Inspections

Department of Toxic Substances Control (DTSC) Website