Inmate Phone Service

• Inmates are not allowed incoming calls
• No messages are taken for inmates unless it is of an emergent nature, which is at the Sergeant's discretion.
  • Phones are available for inmates to make outgoing collect call or debit calls and receive voice mail messages from friends and family for an additional fee. To set up an a prepaid or inmate debit account, or leave voicemails:

     

  • Contact ICSolutions, available 24 hours a day, every day, at 888-506-8407.
  • Online  (link to ICSolutions)
  • By mail, sending a cashier’s check or money order to :
    • ICSolutions
      ATTN: Customer Service
      2200 Danbury Street
      San Antonio, TX 78217

For Inmate Debit Account, include with your payment, your name, your address, your daytime telephone number, name of facility, inmate’s name and ID Number.

For Prepaid Accounts, include with your payment, your name, your address, the designated telephone number at which you wish to receive call and the name of the facility where the inmate is located.

Friends & family members can call to leave a 30 second voice message by calling (559) 366-9800 and following the automated instructions, you will need a Prepaid Account with available funds, your ICSolutions account PIN number as well as the inmate’s ID. Additional information is available by calling the ICSolutions customer service department at 888-506-8407.