- Inmates are not allowed incoming calls
- No messages are taken for inmates unless it is of an emergent nature, which is at the Sergeant's discretion.
- Phones are available for inmates to make outgoing collect calls only and receive voice mail messages from friends and family for an additional fee. To set up an a prepaid or inmate debit account, or leave voicemails:
- Contact ICSolutions, available 24 hours a day, every day, at 888-506-8407.
- Online (link to ICSolutions)
- By mail, sending a cashier’s check or money order to :
- ICSolutions
ATTN: Customer Service
2200 Danbury Street
San Antonio, TX 78217
- Friends & family members can call to leave a 30 second voice message by calling (559) 366-9800 and following the automated instructions, you will need a Prepaid Account with available funds, your ICSolutions account PIN number as well as the inmate’s ID. Additional information is available by calling the ICSolutions customer service department at 888-506-8407.
For Prepaid Accounts, include with your payment, your name, your address, the designated telephone number at which you wish to receive call and the name of the facility where the inmate is located.
